Contact Center Labs

Current Station Availability
82 Workstation(s)
16 BYOD Station(s)
LAB ID LAB Name BYOD Capable Free PODS
LABCCT-2008 Introduction to Webex AI Assistant - Contact Center Enterprise View abstract
10
LABCCT-2010 Configuring and Using Autonomous Cisco Webex AI Agent in Cisco Unified Contact Center Enterprise View abstract
10
LABCCT-2000 Creating a memorable experience with Splunk - Integration with Contact Center View abstract
10
LABCCT-2007 Cisco Cloud APIs on Webex Contact Center (WxCC) View abstract
4
LABCCT-2011 Implement Webex Contact Center Connectors for Salesforce Service Cloud Voice (SCV)
5
LABCCT-1011 Modernizing Traditional Contact Center IVR Into an AI-Driven Conversation Experience
7
LABCCT-1010 Enhance Contact Center Workflows with MCP and Webex AI QM
6
VPN Client Lab requires VPN client to be pre-installed! Lab is available for BYOD station Lab is NOT available for BYOD station
ACI AI Ansible Automation and Orchestration Campus EVPN Catalyst Center Certifications Contact Center Collaboration DevNet Data Center Enterprise Networks Enterprise Route and Switch Enterprise Wireless IPv6 ISE Meraki Observability and Telemetry Programmability SD-Access SD-WAN Secure Firewall Security Segment Routing Service Provider Splunk ThousandEyes Troubleshooting VXLAN EVPN Webex BYOD
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