This lab explores how integrating the New Webex Contact Center CRM Connector with Salesforce enhances workflows and boosts agent productivity. You’ll configure and test features like screen pops, activity logging, and case management, all within an intuitive interface that enables faster, more personalized support. By connecting Webex Contact Center to Salesforce, agents can improve customer interactions, reduce handling times, and increase efficiency. Ideal for businesses seeking to optimize contact center operations, this lab provides practical insights into leveraging CRM integration for better service delivery.