This lab will introduce participants to the fundamentals of Webex Calling Customer Assist (formerly Webex Customer Experience Essentials). Walk-thru a migration scenario, transitioning from an on-premises helpdesk to a Webex Calling solution. Gain practical experience configuring key features such as screen pop-ups, skill-based routing, business continuity capabilities and analytics experience in Webex App to empower your team with tools for delivering exceptional customer service.