This lab (seconf of a two part series) will introduce attendees to the fundamentals of Webex Calling Customer Assist (formerly Webex Customer Experience Essentials). Walk-thru a migration scenario, transitioning from an on-premises helpdesk to a Webex Calling solution. Gain practical experience configuring key features such as screen pop-ups, skill-based routing, business continuity capabilities and analytics experience in Webex App to empower your team with tools for delivering exceptional customer service.

**Part 1 of 2:** LABCOL-1005** user and device migration to Webex Calling

**Part 2 of 2:** LABCOL-1006** Auto Attendant and call queue migration, and screen pop-up configuration for Webex Customer Assist