With the integration of AI into the contact center, businesses have the opportunity to provide unparalleled customer service through previously unattainable levels of efficiency, consistency, and availability. The AI Agent is designed to interact with contact center customers by processing inputs, generating relevant responses based on its training and capabilities, and performing predefined actions. This session will provide access to working labs where participants can configure an AI Agent in its entirety for Contact Center Enterprise (CCE). Guidance on how to most effectively leverage the key components of agent’s goal, instructions, knowledge bases, personalities, and system actions will be included. Upon completion of the activities, participants will have not only configured an AI Agent, but also interacted with it as a customer via voice and chat. This session is ideal for contact center administrators with a basic understanding of CCE operations.