As businesses swiftly adopt cloud technologies to enhance customer experiences, migrating contact centers to the cloud has become crucial for staying competitive. This session offers an interactive, hands-on experience in transitioning from Unified Contact Center Express (UCCX) to Webex Contact Center (WxCC) using pre-configured labs. Attendees will experience pre-release interaction with WxCC Skill Queuing, which will be released soon. This feature will vastly simplify the process of matching call flows with those existing in UCCX. This session is ideal for implementation engineers and contact center administrators, and it is recommended for those with a basic understanding of UCCX and WxCC operations.